Introduction
Our mission is to drive better and more affordable healthcare through innovative software and information solutions for providers throughout the care continuum, their patients, and health researchers. Our solutions include our Clinic Management, Hospital management and Appointment Booking software.
This Privacy Policy (this "Policy") applies to the software and information services we offer through our website located at www.cloudhealth.in, Clinic and Hospital management solutions, and appointment booking mobile app. This Policy does not apply to any other services. Maintaining your trust is important to us, and we strongly encourage you to read this Policy in full.
The purpose of this Policy is to describe how we collect, use, and share information about you. This Policy may incidentally describe how our Services gather and use information about other individuals or information about you that may be submitted by another user.
Information Collected by Our Services
Information You Submit or We Collect on Your Behalf:
We collect information from you when you:
Enter information on our Services, such as when you register for our Services.
Upload a document, image, or other data file on our Services;
Contact us; or Make a customer service request or attend one of our individual or group training sessions.
We also collect information on your behalf when you authorize us to retrieve and import information from another user or other third party within our Service or as set forth in the User Agreement.
Information we collect about you may include your name, address, telephone number, email address, or the information you enter on or upload to our Services.
Payment Information
: We are not collecting any Payment Card Information or bank details.
Automatically Collected Information:
We automatically gather information whenever you visit, log in, or interact with our Services, including when you receive emails delivered via our Services
Device Information
: When you interact with our Services, we collect information about your Device such as the URL of services your Device is requesting and the referring web pages, your IP address, Device type, operating system, browser type, application identifier, and, under certain circumstances, the location information your Device sends to us.
Cookies & Similar Technologies
: We and our partners collect information about you and your Devices through cookies, web beacons, and similar technologies. A "cookie" is a small data file sent from a website and stored on your Device to identify your Device in the future and allow for an enhanced personalized user experience based on your previous activity on the website. A "session cookie" disappears after you close your web browser, or may expire after a fixed period of time. A "persistent cookie" remains after you close your web browser and may be accessed every time you use our Services. We and our partners may use both session and persistent cookies on our Services. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may not be able to use certain features of our Services.
Information from Other Sources:
We may receive or proactively gather information about you from other sources and add it to information we otherwise have about you for any purpose described in this Policy.
How We Use Information
We may use the information we collect for the following purposes:
· Operating our Services and developing new functionality and features;
· Responding to questions and communications, or obtaining your feedback about our Services;
· Preparing and delivering announcements about features, functionality, terms of use, or other aspects of our Services or your interests and informing you about offers for services or products we believe may be of interest to you, including from third party sponsors;
· Providing you with more relevant content, including clinical support tools, assessments or medical-related information or services, patient support programs, advertising, or other programs appearing on our Services or third-party services;
· Analyzing usage trends and patterns and measuring the effectiveness of content, programs, advertising or the features or functionality of the Services, including emails that may be sent by us to you;
Records:
Our Services allow users to store personally identifiable and health information ("Records"), including Records that identify other individuals, including other users. Certain of our Services permit users to share all or portions of these Records at their discretion.
You should be aware that this Policy covers only the information you submit through our Services. If you contact or exchange information with another user in person or through a means other than our Services, such activity is not covered by this Policy. Because our Services enable users to share information you share with them, you should take care in selecting with whom you share your Records and other information. Although our Services process such transmissions, we are not responsible for the actions of persons with whom you share your Records and other information.
Security Policy
To help prevent unauthorized access, maintain data accuracy, and protect against the inappropriate use of the information we collect, store, and transmit, we deploy a range of technical, physical and administrative safeguards. we are required to apply reasonable and appropriate measures to safeguard the confidentiality, integrity, and availability of individually identifiable health information residing on, and processed by, those elements of our Services that we operate as a business associate on behalf of healthcare providers. It is important to remember, however, that no system can guarantee 100% security at all times. Accordingly, we cannot guarantee the security of information stored on or transmitted to or from our Services.
We believes to preserve Customer data intact and safe. Cloud Health has implemented security standards to ensure security from software end. Customer has to confirm the security standard from their end. They can follow the mentioned measure to comply with security standards:
Install malware protection software
Use firewall protection
Use passwords with strong combinations
Do not share your credentials with anybody else either from workforce area or personal
When leaving your system, immediately log-out of your account.
Customer Data
The Customer shall own all rights, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data. The Supplier shall, in providing the Services, comply with the terms and conditions relating to the privacy and security of the Customer Data and comply with the data security standards.
Data Storage & Backup
Supplier confirms that Customer data captured by Cloud Health is stored on Cloud with Google Cloud Services or equivalent cloud providers. Cloud Health is a multi-tenant cloud platform and will not provide back up for individual customer data, however customer can take backups of their own data as required through the web report interface.
Data Protection
Cloud Health is having high level security policy. We restrict unauthorized access from our end, but final protection comes from users itself. They have to follow the terms & policies agreed during collaboration
Third Party Services
This Policy applies only to our Services. It does not apply to services offered by third parties, including websites and other online services that our Services may display links to or to advertisements appearing within the Services. When you click on such links or advertisements, you will be visiting websites or interactive services operated by third parties, who have their own information collection practices and may also collect information through the use of Engagement Tools. We do not have control over how any third party collects or uses information, so you should review their privacy policies to learn of their practices.
Amendments in Privacy Policy
Cloud Health can amend and revise the privacy policies with the latest norms of Healthcare industry. We encourage you to visit & read these policies and keep yourself updated with revised terms of Cloud Health privacy policies.
Contact Us
If you have questions regarding this Policy, please contact us at:
support@triotechsoftware.com